PIVI AND PIVI PRO INFOTAINMENT SYSTEMS FAQS

RETURN TO INCONTROL SUPPORT

RADIO AND MEDIA PLAYER

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In the Radio feature, are ‘Favourites’ like pre-sets?
How do I add a radio station to my ‘Favourites’?
Can I change the order of my ‘Favourites’ list?
How do I remove a station from my ‘Favourites’ list?
How do I switch between radio stations when I’m in media?
How are FM stations organised in the media library?
Which audio formats are supported for music playback?

USB CONNECTIVITY

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What capacity USB sticks can be used?
Can I use portable media storage drives?
Is USB 3.0 supported?
Is there a difference in functionality between the USB ports in the vehicle?
Is high-speed charging supported?

CUSTOMISATION

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How do I configure/edit the homescreen?
Can I change the layout of the homescreen?
How many tiles can I add to the homescreen?
Will additional tiles be added as a software update?
Can I customise the shortcut buttons in the side bars?

SETTINGS AND CONTROLS

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What are the functions/information available in each of the home tiles?
My previous Land Rover included a range of settings in the driver display menu, these appear to be missing?
Which functions can be operated with the steering wheel controls?
Depending on what feature I’m using, clicking on the settings button brings up different options – why is this?
The ‘back’ key is only shown in some screens, why is this?
The massage seats turn on automatically, how can I stop this?

GENERAL

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What are the differences between Pivi and Pivi Pro?
When parked by the side of a busy road, why do I sometimes receive vehicle in motion alerts and lose access to features?
After reversing the vehicle, then driving forwards, the Park Distance Control screen pops up on the Touchscreen – how can I hide it?
Why does the rear camera always show when I select ‘Reverse’ – why not display 360 degree camera view if that was my last used option?
What is my driving score?
Why do I have a high percentage driving score, but poor fuel consumption?

MAP VIEWS AND INTERACTION

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How do I update the navigation system’s maps?
How do I select different Map Views in the virtual instrument display?
Why does the Navigation map stop moving when I use the pinch to zoom gesture?
Occasionally the speed limit information displayed on the Navigation system does not match that shown on the actual road signs, why is this?
How many waypoints can I create along a route?
Why is the homescreen showing an estimated time of arrival (ETA) for a destination that I haven’t selected?
How many journeys do I need to make to the same destination before the Commute feature learns the journey?
How do I set a destination?
Why hasn’t the destination I sent to my vehicle appeared?
How can I view alternative routes?
How do I use the destination search function?
What’s the most efficient way to search for a destination?
When entering a postcode using the address entry method, why isn’t there an option to add a house number?
Why does the fuel-warning icon sometimes appear when I set a destination?
What is the arrival view?
What is Smart Voice Guidance?
What are commutes?
How does the auto start commute function work?
What does the mirror info panel setting enable in the navigation settings for the Interactive Driver Display?
Other Land Rover vehicle’s I have driven provided a range of settings that are accessed via the driver display menu using the steering wheel controls. The majority of these settings now appear to have disappeared?
I have selected the satellite map view option, but only one of the displays is displaying the satellite map view?
Listening to music from my phone/media player connected over Bluetooth, the volume seems very quiet compared to other audio sources?
Every time I connect my phone to the infotainment system it connects via Apple CarPlay ®/Android AutoTM – I’d rather not use my phone in this way, can I prevent this from occurring?
When I search for a destination it indicates the distance, but after I confirm the destination the distance usually increases significantly?
During voice control, turn signal sounds are not audible?
How can I search along my route for a POI?
How is the safety camera database updated?

SETTINGS

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In ‘guidance’ mode, can I customise which notifications appear in navigation?
Can I adjust the volume of the Navigation guidance and Park Distance Control alerts?
Can I enable audible traffic alerts broadcasts from local radio stations?

SUBSCRIPTIONS FAQS

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How do I know if I have InControl on my used vehicle?
Do I incur any additional costs by using the InControl Services?
How long is my InControl subscription valid for?
How can I find out how much time I have left on my current Navigation subscription?
Will I be able to renew my subscription?
Which versions of Internet browser and operating system are supported across the various apps and websites available?
Can I link more than one vehicle to my InControl account?
What happens if my phone is lost or stolen?
Where can I direct any other query about InControl?
How do I renew InControl Services?
Which features require a valid subscription?

ACTIVATION

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How do I create an InControl account and activate the InControl Services?
How do I know that my InControl Services have been activated?
I have bought a used vehicle, how do I create my InControl account and activate the InControl Services?
What is an InControl Account?

TERMINATION OF THE INCONTROL SERVICES

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How can I terminate my InControl Services?
If I decide to sell my vehicle, how can I delete my personal data?
What happens when I sell my InControl equipped vehicle?
How do I remove my personal data?

PREFERENCES

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How do I update my email address, contact details and preferences?
What happens to my data, who has access to it, and can I access it?
What happens if I forget my InControl password?
Which features require internet connectivity?
The 4G icon under the clock is visible, so why are some connected features unavailable?

SIM AND DATA

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Do I need a SIM card to connect PIVI to the Internet?

BLUETOOTH

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Why doesn’t the vehicle remember my Bluetooth phone and pair with it automatically?
How many Bluetooth devices can be connected or paired?
I have two phones connected; how can I switch which is used for outgoing calls?
How can I reconnect previously paired Bluetooth devices?

PHONE

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Can my downloaded contacts or photos be viewed by anyone with access to the vehicle?
How do I search for contacts from my phone contacts list?

SOFTWARE UPDATES FAQs

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What are software updates?
What do software updates do to my vehicle?
What software can be updated in my vehicle?
Do I need an InControl account for software updates?

SOTA CONNECTIVITY

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How do I turn software updates on?
How do I connect my vehicle to receive software updates?
Are there data costs associated with a software update?

HOW SOFTWARE UPDATES WORK

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How often will I receive a software update?
How do I know if an update is available?
Do I have to install the update straight away?
How far in advance can I schedule an update?
What do I need to do before installing an update?
How do I perform a software update?
How long does the software update installation take?
How do I know when the software update is complete?
Do I need to have a signal for the installation to take place?
Can I stop the installation once it has started?

SOTA PROBLEM RESOLUTION

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What should I do if an installation fails?
Can I update the software while out of the country?
Why haven't I seen a software update notification?

Know Your Customer Identity Verification

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What is Know Your Customer Identity Verification?

WATCH THE FILMS

STEERING WHEEL

STEERING WHEEL

The tactile buttons on the steering wheel offer an intuitive set of controls, with the additional convenience of a customisable button.
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VOICE CONTROL

VOICE CONTROL

Activated through a steering wheel button, voice control gives you the option to execute tasks through simple voice commands.
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SETTINGS

SETTINGS

Easy to navigate, Pivi Pro settings gives you quick access to a host of features that allow you to set up your vehicle exactly to your liking.
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MEDIA

MEDIA

Sort radio stations by favourites to easily navigate between channels, or switch to media stored on your smartphone or third party apps with just a few taps.
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CLEARSIGHT GROUND VIEW

CLEARSIGHT GROUND VIEW

ClearSight Ground View uses the 3D Surround Camera to display the terrain around the front wheels, making it easier to manoeuvre.
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REAR VIEW MIRROR

REAR VIEW MIRROR

Offers an unobstructed view of the road behind you, ClearSight rear view mirror displays a live video feed with a simple flick of a switch.
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WIRELESS CHARGING

WIRELESS CHARGING

Charges your phone on the go without the need for wires or plugging in. Simply place your phone in the wireless charging tray and go.
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CAN’T FIND WHAT YOU’RE LOOKING FOR?

If you still have questions, speak to us or your Retailer.